Returns, Refunds & Cancellations

Return window

7 days from delivery

Free cancellation

Any time before dispatch

Refund

7–10 business days after quality check

The Reverse Logistics Fee — 3% of order value or INR 499, whichever is lower applies to change-of-mind returns, post-dispatch cancellations, and variant exchanges. Never where the fault is ours. Delivering some of our products cost us over INR 1,000; the fee recovers a fraction of that rather than pricing returns into every Product.

1. What’s returnable

Every product has 7-Day Return no questions asked, except in case of toy which can be returned only in case of damages or defects because it is a mystery box.

Never returnable: gift cards; free gifts and samples; products damaged after delivery by misuse, accident, incorrect assembly, or modification.

Bundles: return the whole set, including free items. Refunds use each item’s discounted value, not list price.

2. Cancelling

  • Before dispatch: free. Email support@biximo.in or WhatsApp +91 79775 12742 with your order number. Full refund, shipping included.
  • Amendments (address, variant) within 2 hours of ordering, if not yet picked at our warehouse.
  • After dispatch, reverse logistics fee applies. Refuse at the door and tell us the same day, or accept and raise a return.
  • If we cancel (stock, serviceability, verification, suspected fraud): full refund, no deduction.

3. How to return

Email support@biximo.in within 7 days of delivery with your order number, reason, and photos or a short video. We confirm eligibility within 48 hours and arrange pickup, usually in 3–7 business days.

Keep the Product in its box until pickup. Don’t ship anything back unrequested we can’t accept or refund it. No reverse pickup at your PIN code? Courier it to us and we’ll reimburse actual freight against a receipt, up to INR 499.

4. Condition and quality check

Return the Product in its original packaging with all parts, tags, accessories, manuals, and warranty card.

Unused means: unbox it, unfold it, assemble it indoors, sit your child in it to check fit, repack it. That’s all fine.

Not unused: outdoor use; wheel marks, scuffs, dents, scratches; food or liquid residue; soiled, stained, or washed fabric; pet hair or odour; missing parts; stripped fittings or forced assembly; modifications or third-party accessories.

Every return is inspected within 48–72 hours of arriving at our warehouse, and we email you the outcome either way. Products that come back used, altered, damaged, or incomplete are assessed case by case, usually a partial refund or store credit reflecting the deduction. We’ll always show you photographs first.

5. Damaged, defective, or wrong Product

Report within 24 hours of delivery with photos or video of the Product and its carton. We cover everything, free pickup, and your choice of replacement, part replacement, or full refund. No fees.

About the outer box. Our cartons travel through third-party courier networks and often arrive with dents, scuffs, or damp patches. That’s the carton doing its job. Open it and judge the Product inside, if the Product is fine, please keep it. Do refuse at the door if the carton is crushed, soaked through, torn open, the seal is broken, or parts are audibly loose, and tell us the same day so we can file the courier claim.

Defects appearing later fall under our Warranty Policy.

6. Exchanges

Report within 7 days of delivery. We offer exchange of all products except toy unless toy is damaged or has defects. In case of exchange, the reverse logistics fee is applied.

Where the fault is ours, the choice between replacement and refund is yours and it’s free. No reverse logistics fee. Exchanges are subject to stock, dispatched once the return clears quality check, and delivered in 3–7 business days.

Only 1 exchange is allowed per order.

7. Refunds

  • Prepaid (UPI, card, net banking, wallet, EMI): back to the original payment method in 7–10 business days.
  • COD: send bank details with your return request. Share you bank details and we’ll transfer within 7–10 business days.
  • Refunded: Product price and taxes, less the reverse Logistics Fee where it applies.
  • Not refunded: COD handling fee, shipping fee on COD orders, unless the fault is ours, in which case everything is refunded.
  • EMI: interest already charged, or a no-cost EMI discount already applied, may not be reversible. Refunds are net of what your lender doesn’t reverse.
  • Your bank may take a further 3–5 business days to post the credit. Nothing after 15 business days? Email us.

Where an account shows repeated high-value returns, door refusals, or returns of used Products, we may decline future returns or restrict it to prepaid orders. This never affects your rights on a genuinely faulty Product.