Shipping Policy

Process

We aim to provide a hassle-free shopping experience. Once we receive the order, your products are inspected thoroughly to ensure they are in a perfect condition.
After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner
While we shall strive to ship all your ordered products together, this may not always be possible due to product characteristics or availability. We ship only through reputed courier agencies to ensure timely delivery in perfect condition.

Across India, to PIN codes serviceable by our courier partners. We don’t ship outside India.
Some remote, restricted, and hill-region PIN codes aren’t serviceable. Enter your PIN code on the product page to check before ordering.

We don’t want you to wait long for your order. We have a 12-point checklist before we dispatch your order to ensure a hassle-free experience. We try to process your order and dispatch within 36 hours.
Generally, orders placed before 12 noon on a business day, we try to dispatch the same day. Orders after 12 noon, or on a Sunday or public holiday, go out the next business day.
Delivery takes 4–8 business days from dispatch. Metros are usually at the faster end; tier-2 and tier-3 cities and hill regions at the slower end.
Timelines are estimates from the date of dispatch, not the date of order. Festive peaks, weather, regional strikes, local restrictions, and courier network delays can push them out. We’ll keep you posted if that happens.
Multi-item orders may arrive in separate shipments.

Shipping Charges may be applicable on your order, and the exact details will be available during the checkout process. The Shipping Charges vary from product-to-product and may be different for different regions within the country. In case of eligibility for free shipping, no shipping charges will be applicable.
COD is available on selected PIN codes and order values and carries a handling fee shown at checkout. Handling fee is also applicable when you choose the Partial Cash on Delivery (Partial COD) payment option. This fee covers the additional operational and logistics costs involved in processing and managing cash payments at the time of delivery.
Shipping charges and the COD handling fee are non-refundable. These are refunded if you cancel before dispatch, or if the fault is ours.

Where a Product is offered on pre-order or through our waitlist, the expected dispatch window is stated on the product page. These are estimates tied to production and inbound shipping and can move.
If a pre-order slips materially, we’ll tell you and you can wait or take a full refund.

You’ll get an order confirmation by email or SMS, and a tracking link once we dispatch. Tracking usually goes live within 24 hours of the courier scanning the parcel.
When your order arrives, please film the unboxing. For large Products it’s the single most useful thing you can do, it makes any damage or missing part claim quick to resolve instead of slow.
About the outer carton. Our boxes travel through third-party courier networks and often pick up dents, scuffs, or damp patches on the way. That’s the carton doing its job. Open it and judge the Product inside — if the Product is fine, please keep it.
Do refuse the shipment at the door if the carton is crushed, soaked through, torn open, the seal is broken, or parts are audibly loose. Tell us the same day so we can file the courier claim.
Anything damaged, defective, or wrong: report it within 24 hours of delivery with photos or video, and we cover everything — see our Returns, Refunds & Cancellation Policy.

Our courier will attempt 2-3 deliveries and call you if they can’t reach you or the address. Please stay reachable on the number you gave at checkout.
After repeated failed attempts a shipment returns to us. Prepaid orders are then refunded net of the reverse logistics fee (3% of order value or INR 499, whichever is lower). Cancelling before dispatch costs you nothing, so please do that if plans change.
Repeated COD refusals may mean COD is withdrawn from your account or address.
Marked delivered but not received? Tell us within 48 hours of the delivery scan so we can investigate with the courier. After 48 hours the courier’s evidence window closes and we can’t pursue it.
We can’t re-ship or refund an order that failed because of an incorrect or incomplete address or phone number. Please check both at checkout.