Terms of Use

1. Overview

This is an electronic record under the Information Technology Act, 2000 and does not require a signature. It is published as required by the Consumer Protection (E-Commerce) Rules, 2020.

www.biximo.in , www.biximobaby.com, www.biximo.co.in and any sub-domain, app, or WhatsApp channel linking to these terms (the “Platform”), is operated by:

• Biximo Baby
• GSTIN: 27AVRPV2710N1ZU
• Registered office: Floor-1, 29, Plot No. 31, K B Panchayat Wadi, Panjarpool 3rd Street, Gulal Wadi, Mumbai, Mumbai, Maharashtra, 400004
• support@biximo.in ; +91 79775 12742 (Mon–Sat, 10:00–18:30 IST)

“We”/“us”/“our” means the company above. “You” means anyone who browses, registers, or orders on the Platform. “Products” means the baby and children’s gear and furniture we sell.

2. Your agreement

• By using the Platform or placing an order, you accept these terms and our Privacy Policy, Shipping & Delivery Policy, Returns, Refunds & Cancellation Policy and Warranty Policy (together, the “Policies”), which form part of these terms.
• If you do not agree, please do not use the Platform.
• We may update these terms at any time. Changes take effect when posted here. Continued use means acceptance.
• Orders we have already accepted remain governed by the terms in force at the time of acceptance.

3. Eligibility

• You must be 18 or over and competent to contract under the Indian Contract Act, 1872.
• If you are under 18, use the Platform only under a parent’s or guardian’s supervision, they accept these terms on your behalf.
• Purchases are for personal, non-commercial use only, delivered within India. We may cancel orders we reasonably believe are for resale.

4. Your account

• Keep your login details confidential. You are responsible for activity under your account. Tell us at support@biximo.in if you suspect unauthorised access.
• Give us accurate, current information and keep it updated.
• We may suspend or close an account if information is false, or if these terms are breached.
• You may use the Platform for reasonable and lawful purposes only and shall not indulge in any activity that is unlawful or harmful to the Platform or its content. You are provided with a limited license to access and use the Platform, solely for the purpose of availing the Services.

5. Communications

• You consent to receive order, delivery, warranty, service and safety communications from us by email, SMS, WhatsApp, or phone.
• You can unsubscribe from marketing at any time. You cannot opt out of transactional and safety messages while you have an active order, account, or warranty — including product recall notices.

6. Product listings and images

• Colours and finishes may look different on screen. Minor variation in shade, grain, or weave, specially in wood, textile, and leatherette is a material characteristic, not a defect.
• Dimensions and weights are a guide, subject to normal manufacturing tolerance. Check them before ordering if fit matters to you.
• Props and styling items in lifestyle photography are not included unless listed in Product description page under specifications.
• Guides, blogs, and buying advice on the Platform are general information only — not medical, paediatric, or safety advice.
• We may correct errors in listings, prices, and specifications, and withdraw any Product, at any time.

7. Pricing and payment

• All prices are in INR. The MRP shown is inclusive of all taxes, per the Legal Metrology (Packaged Commodities) Rules, 2011. Shipping charges, if any, are shown at checkout.
• Prices and offers may change without notice. We are not obliged to honour a price displayed due to a typographical or system error and may cancel and refund any order affected.
• Biximo accepts all major Debit & Credit Cards issued by banks registered in India. Payments are processed securely via approved gateways (e.g., Razorpay, GoKwik).
• Our encryption shields your financial information, ensuring a seamless and secure checkout experience. All your card details are completely confidential and we advise you not to share them with anyone.
• We do not store your Credit Card/Debit Card numbers, CVV, Security Code, PINs etc. nor do we share your information with any 3rd Party. Please Note: Biximo never asks for your OTP for transactions on call. Beware of fraudulent calls and shop securely.

EMI

• Credit is provided by your card issuer or a third-party lender, not by us. We are not a lender.
• Interest, fees, and the effect of cancellation or return on your EMI schedule are governed by your agreement with them. On a cancelled no-cost EMI order, any refund will be net of amounts the lender does not reverse.

Cash on Delivery

• Offered at our discretion; not available on every Product, PIN code, or order value, and may carry a handling fee.
• Where an account or address shows repeated refused or returned-to-origin COD orders, we may restrict it to prepaid only. This does not affect your rights on any Product you have received.

Offers and free items

• Coupons and offers are subject to their stated conditions, cannot be combined unless stated, and have no cash value.
• Returning any part of a bundle or “buy X get Y” set requires returning the whole set. Refunds are calculated on the discounted value of the returned item, not its list price.
• Free items and gifts are not eligible for return, exchange, refund, or warranty.

8. Orders, delivery and returns

• Your order is an offer to buy, not a binding contract. A contract is formed only when we confirm dispatch, our order acknowledgement is not acceptance.
• We may decline or cancel an order, before or after payment, where the Product is out of stock or mispriced; the PIN code is not serviceable; we cannot verify your details or payment; we suspect fraud, coupon abuse, or buying for resale; or a per-customer quantity limit applies. Prepaid orders we cancel are refunded to the original payment method.
• Delivery timelines are estimates from the date of dispatch, not guarantees. We are not liable for courier delays, incorrect addresses, or events outside our control.
• Inspect the packaging before accepting. If it is torn, crushed, wet, or the seal is broken, refuse the shipment and tell us the same day. Accepting visibly damaged goods without recording it with the delivery agent may limit a transit-damage claim.
• Risk and title pass to you on delivery to your address, or to anyone at that address who accepts the shipment.
• Returns, exchanges and refunds are governed by our Returns, Refunds & Cancellation Policy. In short: Products must be unused and returned in original condition with all tags, manuals, accessories, and packaging intact.

9. Product safety and correct use

Our Products are used with infants and young children. Safe use depends on correct assembly, correct use, and adult supervision. You agree to:

• Read the manual in full before first use and keep it. Assemble exactly as instructed and check every lock, catch, and harness is engaged before placing a child in the Product.
• Stay within the stated age, weight and height limits on the product page and manual, and use the Product only for its intended purpose.
• Always supervise. No Product replaces adult supervision. Never leave a child unattended, and always use the harness provided.
• Not modify the Product or fit unapproved third-party attachments, boards, hooks, cushions, inserts, or accessories. These can affect stability, braking, restraint performance, and structural integrity. Doing so voids the warranty and, so far as the law allows, releases us from liability for resulting injury or damage.
• Inspect over time for loose fasteners, worn or frayed straps, cracked plastic, and damaged wheels or brakes. Stop use and contact us if you find any.
• Not rely on us for second-hand Products, or for any Product involved in a road accident, fall, or significant impact even if no damage is visible.
• Install correctly in your vehicle, where the Product is for in-car use, following both our manual and your vehicle handbook.
• Follow any safety notice or recall we issue and stop using the affected Product until it is resolved. Registering your warranty helps us reach you.

Products requiring certification under the applicable Indian Standard carry the Standard Mark and licence number on the Product or packaging. Country of origin and importer details are declared on the packaging.

Nothing in this clause limits your rights, or our obligations, under the Consumer Protection Act, 2019.

10. Warranty

• Cover and duration are as stated on the product page and warranty card, running from the invoice date. Offered to the original purchaser; not transferable.
• Covered: manufacturing defects in materials and workmanship.
• Not covered: normal wear and tear; fabric fading, pilling, or staining; misuse, accident, or overloading; incorrect assembly or use; modification or unapproved parts; commercial, rental, or institutional use; consumable and wear parts; purchases from unauthorised sellers.
• To claim, email support@biximo.in with your order number and photos or video. We may ask for the Product back for inspection. Valid claims are resolved by repair, part replacement, replacement, or refund, at our option.
• Full details in our Warranty Policy.

11. Intellectual property

• The Biximo name, marks, symbol, product names, taglines, copy, photography, illustrations, video, packaging design, layout, and software are owned by or licensed to us, and protected under the Copyright Act, 1957, Trade Marks Act, 1999, and Designs Act, 2000.
• You may view the Platform for personal, non-commercial use only.
• You may not copy, republish, adapt, distribute, or create derivative works from it; use our marks in a way suggesting endorsement; scrape or extract data by automated means; use our content to train any machine-learning model; or list our Products elsewhere using our photography, copy, or marks without written consent.

12. Reviews, photos and content you submit

• By submitting a review, photo, video, or comment or tagging us or using our hashtags publicly you grant us a worldwide, royalty-free, perpetual, sub-licensable licence to use, edit, and display it, with your first name, handle, city, and likeness, across our Platform, marketing, packaging, and social channels, without further approval or payment.
• You confirm you own the rights, that it is your honest opinion, and that you have consent from everyone identifiable in it including, where a child appears, from that child’s parent or guardian.
• Do not submit anything unlawful, defamatory, obscene, misleading, infringing, impersonating, or containing another person’s private information, or any paid or fake review presented as independent.
• We may edit, decline to publish, or remove any submission.

13. Third-party links and services

The Platform links to or embeds third-party sites, payment gateways, tracking tools, and social content. We do not control these and are not responsible for their content, availability, or privacy practices.

14. Disclaimers

The Platform is provided “as is” and “as available”. We do not warrant that it will be uninterrupted or error-free, and access may be suspended for maintenance or reasons beyond our control. We are not responsible for connectivity issues at your end.

15. Limitation of liability and indemnity

To the maximum extent permitted by law, and except for death or personal injury caused by our negligence, fraud, or wilful misconduct:

• we are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, business, goodwill, or data; and
• our total liability for any order will not exceed the amount you paid us for that order.

Nothing here excludes any liability that cannot lawfully be excluded, including our obligations as a product seller and, where applicable, manufacturer under the Consumer Protection Act, 2019.

You agree to indemnify us against any claim, loss, or reasonable cost arising from your breach of these terms, your infringement of a third party’s rights, content you submit under Clause 12, or use of a Product contrary to Clause 9 or its manual.

16. Grievance redressal

Our Grievance Officer under the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:

Name	Prince Vanigota
Designation	Manager
Address	Floor-1, 29, Plot No. 31, K B Panchayat Wadi, Panjarpool 3rd Street, Gulal Wadi, Mumbai, Mumbai, Maharashtra, 400004
Email	support@biximo.in
Telephone	+91 79775 12742

We acknowledge grievances within 48 hours and aim to resolve them within one month.

17. Governing law and disputes

• These terms are governed by the laws of India.
• We will first try to resolve any dispute through Clause 16. Anything unresolved after 30 days goes to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated at Mumbai, Maharashtra, in English.
• Subject to the above, the courts at Mumbai, Maharashtra have exclusive jurisdiction. Nothing here prevents you from approaching a consumer forum under the Consumer Protection Act, 2019.

18. General

• Force majeure: we are not liable for delay or failure caused by events beyond our reasonable control, including natural disaster, fire, epidemic, war, civil unrest, strike, government or regulatory action, customs or port delay, transport disruption, or power, telecom, or internet failure.
• Severability: if any provision is unenforceable, the rest continues in force.
• Waiver: a delay in exercising a right is not a waiver of it.
• Assignment: you may not assign your rights; we may assign ours on a merger, restructuring, or sale of assets.
• Survival: Clauses 9, 11, 12, 15, 17 and 18 survive termination.
• Entire agreement: these terms and the Policies are the entire agreement between us on your use of the Platform.
• Language: English prevails over any translation.