Warranty Registration & Policy

Registering your product helps us serve you better, faster troubleshooting, easier claims, and a way for us to reach you if we ever issue a safety notice.

Warranty Policy

1. Register your product within 15 days of delivery of your order.
2. Biximo products carry a limited warranty against manufacturing defects, from the date of your original invoice. Please check the individual product page for the cover applicable to that product.
3. The limited warranty covers manufacturing defects only. It does not cover any defect arising from:

• Normal wear and tear, including scratches, scuffs, loose joints, discolouration, or fabric fading
• Misuse, neglect, overloading, improper assembly, or failure to follow the instruction manual
• Repairs or modifications by unauthorised parties
• Accidents, falls, air transportation, airline handling, or improper storage
• Third-party accessories or parts not sold by Biximo
• Incorrect mounting or installation of parts incompatible with the product
• Animals, pests, lightning, abnormal voltage, fire, flood, natural disaster, or water damage
• Improper cleaning, machine-washing hand-wash components, or use of harsh chemicals

1. Accessories including mosquito nets, travel bag etc are not covered, whether sold separately or included with a product.
2. The warranty does not extend to claims based on personal preference, including fit, weight, size, colour, functionality, or design.
3. The warranty is non-transferable and applies only to the original purchaser.
4. Where a product or part is repaired or replaced under warranty, cover continues only for the unexpired remainder of the original warranty period.
5. Pickup and repair are available in PIN codes serviceable by our logistics partners. Elsewhere we provide guided support by phone, WhatsApp, or video call, and can courier parts to you.
6. Products outside the warranty period may still be repaired where they are in repairable condition, charged for parts and service.
7. If inspection shows the defect is not a manufacturing defect, we will tell you why, share photographs, and quote for repair. Nothing is charged without your approval.
8. Biximo determines in good faith whether a defect is a manufacturing defect, having regard to inspection findings. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.

Replacement Policy

1. We offer a free replacement within 7 days of delivery where:

• the product has a manufacturing defect, arrived damaged, or has missing parts;
• the issue is reported within 24 hours of delivery; and
• an unboxing video or clear photographs are provided.

1. Replacement does not apply where:

• the product has been used, or is not in its original packaging;
• proof of the damage is not provided;
• the report is made outside the stated window; or
• the concern relates to personal preference, such as colour or size.

1. Once validated, we arrange pickup and dispatch a replacement at no cost to you.

Making a claim

Email support@biximo.in with your order number, a description of the issue, and photos or a short video. We respond within 48 hours.